A client and I have parted ways recently, all owing to a complete clash of our communication styles. So I thought this would be a good opportunity to point out a few things about making the most of how you communicate with your Virtual Assistant or (for VA’s) your clients.
(1) Get it in writing - Though this may be difficult for those who prefer to use the telephone, it is imperative that you write down what you need your VA to do. Be very specific in giving instructions, especially if you are a micromanager. Don’t tell the VA HOW to do the job, but clearly outline what you need to accomplish and the parameters of the job.
(2) Clarify, clarify, clarify - For VA’s or clients, make sure that anything you don’t understand is clarified BEFORE you start the job. Ask your client if your interpretation of what they need is correct. Much better this way than to start the job, get half way through and have the client tell you that is not what they wanted!
For clients, make sure that you are clear in how you present information to your VA. Reread your emails to make sure that you are giving clear directions and are not assuming your VA will understand.
Remember, the only stupid question is the one you DON’T ask.
(3) Track your work - Using a service such as Basecamp will help you tremendously. You will have an area for each of your projects or clients, complete with a messaging system, to do lists, a writeboard, an area for files and a time tracking tool. Put it to good use to make sure you and your client or VA are on the same page!
Differing communication styles do not have to be the end of a relationship, as long as all parties concerned can recognize and acknowledge each other’s preferred style.